TrackHorse Supply Return & Exchange Policy

At TrackHorse Supply, we stand behind the quality of our rubber tracks and undercarriage products. We want to make sure you receive the correct product for your machine and application.

Exchanges

We accept exchanges on unused, uninstalled rubber tracks and undercarriage parts. If you ordered the wrong size or need a different product, please contact us as soon as possible so we can help arrange an exchange.

Products must be in new, unused condition and must not have been installed, operated, cut, modified, or otherwise altered.

Returns

Returns may be accepted on unused products at the discretion of TrackHorse Supply. Products that have been installed or used are generally not eligible for return unless the product is determined to be defective.

Approved returns may be subject to a restocking fee and the customer may be responsible for return shipping costs. Original shipping charges are non-refundable.

Defective or Damaged Products

If your tracks or undercarriage parts arrive damaged or you believe there is a manufacturing defect, please contact us promptly. We may request photos, videos, machine information, or other documentation to help evaluate the issue.

If a product is confirmed to be defective, TrackHorse Supply will work with the customer to determine the appropriate replacement or resolution.

Important

Before ordering, please verify the track size, machine make and model, and track specifications. If you are unsure which tracks or undercarriage parts are correct for your machine, contact TrackHorse Supply before placing your order and our team will be happy to help confirm fitment.

To request an exchange or return, please contact us with your order number and details about the product. We will provide instructions for the next steps.

TrackHorse Supply reserves the right to refuse returns or exchanges that do not meet the requirements outlined in this policy.